Cookies Policy
Last updated: 24 July, 2026
This policy explains how Baeloom ("we", "us", and "our") uses cookies and similar technologies to recognize you when you visit our website or use our digital companion applications.
1. What are cookies?
Cookies are small data files placed on your computer or mobile device when you visit a website. They are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.
2. Why do we use cookies?
We use two types of cookies: strictly necessary cookies that keep the app running, and analytics cookies that help us understand how people use Baeloom.
| Purpose | Description | Duration | Provider |
|---|---|---|---|
| Authentication | Firebase Authentication cookies keep you logged into your account as you move between pages. Without these, you would have to log in every time you sent a message. | Up to 30 days, or until you sign out | Firebase |
| Payments | Stripe uses cookies to ensure secure transactions and prevent fraud during the checkout process. | Session only | Stripe |
| Session management | To remember your preferences within the settings menu and maintain the state of your current chat session. | Session only | Baeloom |
| Analytics | Google Analytics helps us understand how visitors interact with our website — which pages are visited most and how long people spend on them. This data is aggregated and anonymised and is never linked to your personal identity or your conversations with Lucy. | Up to 2 years |
3. Do we need your consent?
Yes. Because we use Google Analytics, which sets non-essential cookies, we are required under EU ePrivacy rules to ask for your consent before placing those cookies. You will see a cookie banner when you first visit our website. You can accept all cookies, or accept only the strictly necessary ones.
Strictly necessary cookies (authentication, payments, session) do not require consent and will always be active.
4. Do we use advertising cookies?
No. Baeloom does not use third-party advertising cookies, "pixels," or trackers to follow you around the internet. The analytics we collect are used only to improve Baeloom, not to sell your data or serve you ads.
5. How can I control cookies?
You can update your cookie preferences at any time by clicking "Cookie settings" in the footer of our website. You can also block or delete cookies through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in and using the service.
6. Changes to this policy
If we make changes to how we use cookies, we will notify you by email or through an in-app notice before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most recent version.
7. Contact us
If you have questions about our use of cookies, please email us at legal@baeloom.com.